At Soleria, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help make the return process simple and hassle-free.

Eligibility for Returns

• Products must be returned within 30 days from the date of delivery.
• Items must be unused, unopened, and in the original packaging to qualify for a full refund or exchange.
• Products that are damaged or defective upon arrival are eligible for return or replacement within the 30-day window.

Non-Returnable Items

• Opened or used skincare products for hygiene reasons.
• Gift cards and downloadable products.

How to Initiate a Return

1. Contact our Customer Support team at support@soleria.com with your order number and reason for the return.
2. Our team will guide you through the return authorization process and provide a return shipping label if applicable.
3. Pack the item securely in its original packaging.
4. Ship the product back to the address provided by our support team within 7 days of receiving the return authorization.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days back to your original payment method.
• Shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

• If you wish to exchange an item, please specify the replacement product when you contact us.
• Exchanges are subject to product availability.

Shipping Costs

• Customers are responsible for return shipping costs unless the product arrived damaged or defective.